Shipping policy

SHIPPING POLICY – SNEAKGLAM
Last updated: August 26, 2026

At SNEAKGLAM, we do everything we can to ensure reliable delivery in the shortest possible time.

1. Shipping zones
We currently ship to the following countries:
- France
- Belgium
- Switzerland
- (Other European countries subject to availability)

2. Processing times
All orders are processed within:
- 24 to 48 business hours

Orders are not shipped on weekends and public holidays.

3. Delivery times
Once the order has been shipped:
- Estimated delivery: 5 to 10 business days

4. Total time
The average overall time is therefore: 7 to 12 business days (processing + delivery)
These times are indicative and may vary depending on:
- The period (high demand, holidays…)
- Logistics conditions
- Possible customs checks

5. Shipping costs
- Shipping may be free depending on current offers
- Otherwise, costs are indicated at checkout

6. Order tracking
Once your order has been shipped:
- A tracking number will be sent to you by email
- You will be able to track your parcel online

There may be a delay of 2 to 5 days before tracking is activated.

7. Delivery delays
In the event of a delay:
- It may be due to the carrier or to exceptional circumstances
- SNEAKGLAM cannot be held responsible for delays beyond its control

We remain available to assist you in case of any problem.

8. Parcels not received
If your parcel is marked as delivered but not received:
- Check with your household / neighbors
- Contact the carrier

An investigation may be opened. However, SNEAKGLAM cannot be held responsible once delivery has been confirmed by the carrier.

9. Incorrect address
The customer is responsible for the delivery information provided. In the event of an error:
- No refund can be guaranteed
- Additional fees may apply for reshipping

10. Returned parcels
If a parcel is returned due to an incorrect address or failure to collect from a pickup point, reshipping may be offered at the customer's expense.

11. Contact
For any questions or problems:
Email: contact@sneakglam.com
Website: www.sneakglam.com