YOUR QUESTIONS
Before you order — Your questions
Everything you need to know about the collection, quality control, shipping, and care.
🛡️ Are the bags quality-checked?
Yes. Every bag goes through a quality check before shipping to verify its condition, finish, and compliance. You receive a new, verified bag, ready to wear.
👜 Can I choose my colorway?
Yes, every style comes in several exclusive colorways, while stock lasts. Since our collections are ultra-limited, the most sought-after colors sell out fast — don't wait too long.
📦 How long does shipping take?
Your order is prepared within 24 to 48h, then shipped with a tracking number sent by email. Delivery time depends on your location — full details are in our shipping policy.
🏷️ How does the JELY code work?
Add your items to the cart, then enter the code JELY at checkout to get 10% off sitewide. The code applies instantly to your total.
✨ Are the materials durable?
Yes. Our bags are made of TPU and PVC, flexible, lightweight, and water-resistant materials, perfect for everyday use. Just avoid prolonged exposure to strong heat or direct sunlight, which can affect its shape and color.
🧼 How do I care for my jelly bag?
A simple soft, damp cloth with a little soapy water is enough. No abrasive products or machine washing — the jelly shine comes back in seconds.