Refund policy

RETURN AND REFUND POLICY – JELYGLAM

Last updated: July 8, 2026

At JELYGLAM, customer satisfaction is a priority. This policy sets out the terms for returns, exchanges, and refunds applicable to all orders placed on www.jelyglam.com.

1. Right of withdrawal

In accordance with applicable law, you have 14 days from receipt of your order to exercise your right of withdrawal.

However, in accordance with Article L221-28 of the French Consumer Code (Code de la consommation): Personalized or made-to-order products are neither taken back, exchanged, nor refunded, except in the case of a defect or error on our part.

2. Return conditions

To be eligible for a return:

  • The item must be unused and in perfect condition
  • It must be returned in its original packaging, along with any accessories (charms, pouches, gift box)
  • The request must be made within 14 days of receipt

All requests must be sent to: jelyglam.contact@gmail.com

3. Products not eligible for return

The following items cannot be returned:

  • Personalized products
  • Items on sale or under a special offer
  • Used or damaged products

4. Return procedure

  1. Contact our customer service at jelyglam.contact@gmail.com
  2. Provide your order number and the reason for the return
  3. Wait for validation and return instructions

Any return sent without prior validation may be refused.

5. Return costs

  • Return shipping costs are the customer's responsibility
  • Original shipping fees are non-refundable

6. Refunds

Once the product has been received and inspected:

  • If the return is accepted, the refund will be processed within 5 to 10 business days
  • The refund is issued via the original payment method

We reserve the right to refuse a refund if the conditions are not met.

7. Exchanges

We only replace items that are:

  • Defective
  • Damaged
  • Or in the event of an error on our part

In this case, please send us:

  • A photo of the product
  • Your order number

We will send a replacement free of charge.

8. Dimensions and colors

We invite you to carefully review the dimensions and visuals shown on each product page before ordering.

  • A sizing or color error made by the customer is not automatically eligible for a refund
  • Slight color variations may occur between photos and the product received, particularly for transparent or jelly-effect materials
  • An exchange may be offered on a case-by-case basis

9. Undelivered packages / marked as delivered

If your package is marked as delivered:

  • Check with people around you or your neighbors
  • Contact the carrier

We may open an investigation, but JELYGLAM cannot be held liable for delivery errors attributable to the carrier.

10. Defective products or order errors

If you receive a damaged, incorrect, or defective product, contact us within 48 hours of receipt with supporting photos. A solution will be provided quickly (replacement or refund).

11. Contact

For any questions:
Email: jelyglam.contact@gmail.com
Site: www.jelyglam.com