Refund policy

RETURN AND REFUND POLICY – SNEAKGLAM
Last updated: August 26, 2026

At SNEAKGLAM, customer satisfaction is a priority. This policy sets out the return, exchange and refund conditions applicable to all orders placed on www.sneakglam.com.

1. Right of withdrawal
In accordance with applicable law, you have 14 days from receipt of your order to exercise your right of withdrawal.
However, in accordance with Article L221-28 of the French Consumer Code: personalized or made-to-measure products cannot be returned, exchanged or refunded, except in the event of a defect or an error on our part.

2. Return conditions
To be eligible for a return:
- The item must be unworn and in perfect condition
- It must be returned in its original box, with any accessories (extra laces, tissue paper, tags)
- The request must be made within 14 days of receipt

All requests must be sent to: contact@sneakglam.com

3. Products not eligible for return
The following items cannot be returned:
- Personalized products
- Items on sale or under a special offer
- Worn or damaged products

4. Return procedure
1. Contact our customer service at contact@sneakglam.com
2. Provide your order number and the reason for the return
3. Wait for approval and return instructions

Any return sent without prior approval may be refused.

5. Return costs
- Return shipping costs are borne by the customer
- Initial shipping costs are non-refundable

6. Refunds
Once the product has been received and inspected:
- If the return is accepted, the refund will be issued within 5 to 10 business days
- The refund is issued via the original payment method

We reserve the right to refuse a refund if the conditions are not met.

7. Exchanges
We only replace items that are:
- Defective
- Damaged
- Or in the event of an error on our part

In this case, please send us:
- A photo of the product
- Your order number

We will send a replacement free of charge.

8. Sizes and colorways
We invite you to carefully check the size guide and the visuals shown on each product page before ordering.
- A size or colorway error made by the customer is not automatically eligible for a refund
- Slight shade variations may exist between the photos and the product received, particularly on light leathers and pink tones
- An exchange may be offered on a case-by-case basis

9. Parcels not received / marked as delivered
If your parcel is marked as delivered:
- Check with your household or neighbors
- Contact the carrier

We may open an investigation, but SNEAKGLAM cannot be held responsible for a delivery error attributable to the carrier.

10. Defective products or order errors
If you receive a damaged, incorrect or defective product, contact us within 48 hours of receipt with supporting photos. A solution will be provided quickly (replacement or refund).

11. Contact
For any questions:
Email: contact@sneakglam.com
Website: www.sneakglam.com